Location: New York,NY, USA
Position Summary
Will provide business support to all bank LOBs including business query resolution and analysis.
Key Responsibilities:
Provide support to customers and stakeholder relating to the firmwide approval tool (Company Proprietary System)
Monitor and escalate pending approval queues
Kick-off system requests and monitor status proactively through completion and providing follow up support
Use analytics to review approval limits and address potential gaps and make best practice recommendations
Perform approvals benchmarking
Support the design and build of reporting and analytics
Review emerging trends in issues gathered from clients and customers to drive process improvements and determine the root cause of approval issues
Contribute to presentations and dashboards, including team scorecards and flash reports helping to develop the Approvals team brand
Able to efficiently prioritize customer requirements and manage customer relationships
Pro-actively engage team to offer expertise, opinions, potential solutions and best practices
Ensure timely and appropriate escalation of any trends/performance issues
Understand customer touch points and proper handoffs to provide excellent customer support
Creates and/or contributes to an environment of collaboration , fond mutual responsibility
Exhibits excellent customer service through the delivery of their objectives and requests.
Works collaboratively and in coordination with their team
Provide approvals support to the Approvals team and to LOBs as necessary and as required
Qualifications:
BA/BS or equivalent in finance, business, economics, client relationship management, customer service or related field
3-6 years in customer/client service, procurement, operations, or other service delivery customer facing roles
Proven ability to deliver high levels of customer satisfaction
Perform system data entry and activity tracking/reporting (pivot table, VLOOKUP, Excel presentation)
Strong interpersonal skills and can adapt and work well with diverse sets of situations and people
Demonstrated ability to work well under stressful and high demand situations
Ability to build relationships and interface effectively across diverse employee groups
Experience and skills interfacing with senior leaders
A proactive approach to problem solving, taking ownership, and follow-through developing actionable recommendations
Strong written and verbal communication skills with strong attention to detail and accuracy
Solid listening, strategic thinking, and decision making skills.
Ability to pick up new concepts and technology quickly
Experience leveraging PowerPoint
Benefits include:
-MEC/ACP Medical
-Voluntary Dental, Vision, Life, Supplemental Income
-401k (must meet requirements)
-sick leave as required by state/county
Pay Range: $47.11-54.11 per hour