Business Operations Manager, Global Services S&O
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DescriptionAmazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS.At AWS, we are building ateam of customer obsessed professionals that will enable our customers to grow and scale their businesses using the world's most comprehensive and broadly adopted cloud platform. AWS is looking for an experienced Business Operations Manager that will help manage and scale the operational support for our rapidly growing portfolio of work across the world's largest multi-national enterprises. The successful candidate would be passionate about operational excellence, guiding the business to optimize its impact on behalf of customers. The candidate must be detail oriented and tactically focused, but also must demonstrate a capacity to think strategically. Evolutionary and revolutionary ideas must be brought to bear to maintain operational pace with the innovations and value our cloud engineers deliver to our customers every day.In this role, you will be a key member of the Global Services Strategy & Operations team ensuring leadership has the necessary information to operate and execute efficiently. You will analyze initiatives, processes and provide recommendations for improvement. You will build scalable mechanisms to support business and program operation processes. You will have oral and written communication skills enabling you to dive deep into the data to find answers, and to summarize the data into a logical analysis that ensures all stakeholders are informed.Key job responsibilitiesTrusted Advisor to Leadership- Provide strategic guidance to Practice Leaders, bringing deep knowledge of business operations best practices.- Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics.- Manage dashboards, reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.- Lead and review the end-to-end execution of annual planning process to include headcount, utilization, and goal planning.- Develop and manage annual and multi-year meeting cadence to drive business planning.- Manage the preparation, agenda, and follow-up actions to complete forward looking business plans.- Anticipate the needs of your business and proactively develop new plans as needed.- Establish baseline metrics/reports to support the development of new practices and goals, as necessary.Engagement Lifecycle Management- Opportunity pipeline analysis; work with leadership to forecast demand by specialty. Use data to predict where we need skills and capabilities and make appropriate hiring recommendations.- Partner with leadership to drive business continuity, unblocking teams when required.- Support Practice Managers in maximizing available capacity to staff customer engagements.Business Management and Analytics- Stakeholder management; act as a business partner to Global Services Security leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders in order to ensure they are doing what is best for the business and its people.- Provide support to diverse and geographically dispersed team of Global Services Security resources acting as the face of the business from new hire onboarding through the course of the Consultant's career, providing general guidance and fielding questions about time entry and other compliance metrics and KPIs.- Act as point of contact and subject matter expert on the business, providing guidance and serving as a secondary escalation point.- Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.- Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.- Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Basic Qualifications- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalentPreferred Qualifications- 5+ years of finance, business management and sales operations experience- Experience working within a high-growth, technology companyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.