Business Operations Manager
: Job Details :

About us

Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.

What we believe

We believe that human knowledge is the world s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.

Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.

Business Operations Manager

As a Business Operations Manager, you will be instrumental in building out our knowledge-sharing marketplace. You will be directly responsible for scaling our business by partnering closely with our Sales, Client Solutions, and Leadership as well as Enterprise clients to support the business s most pressing initiatives.

This role is fast-paced and highly operational, with an emphasis on leading initiatives and taking actions that drive core business outcomes. You will work across go-to-market, core business delivery and performance management ( Business Operations ), and strategic initiatives. You will push the pace of the organization and empower our teams to move more quickly and level-up how we work in order to meet our growth targets.

Ideal candidates have prior experience working in management consulting, investing, or other highly operational and analytical roles.

What you will do:

Own dashboards and analysis to support core delivery and business decision-making.

• Build out and own account health and adoption dashboards to support customer success and expand motion.
• Own core business reporting and dashboard creation, supporting sales and post-sales teams to hit company goals.
• Support weekly Business Operations, mirroring Uber s weekly NACS meeting.

Drive improvements in key business metrics:

• Support leadership with analyses and reporting on key business metrics that drive business health (e.g., average order volume, % gross margin, etc.) to easily identify shifts.
• Own initiatives to improve underlying drivers of key metrics to drive better business outcomes (e.g., drive 5 percentage point increase in margin in Q3).

Drive go-to-market outcomes in partnership with Sales:

• Own account segmentation and lead-list development for new markets:
• Bring new products to market.
• Establish and improve our expand motion: Establish and own systematic expansion efforts for top accounts, including identifying leads, driving top-of-funnel for new team onboarding, and owning a referral engine by managing relationships with key champion users.

Support across 0 to 1 initiatives.

Who you are:

• You default to action and display extreme ownership over your work.
• You regularly push the pace of the organizations you are a part of.
• You are outcomes-driven.
• You are not afraid of ambitious goals.
• 2-3 years of professional work experience.

Benefits:

• Competitive Salary & Stock Options.
• Healthcare, dental, and vision coverage.
• $100 monthly fitness stipend.
• Flexible vacation time, and regular company holidays.
• Company retreats (Tahoe, Maui, Mendocino, Mexico City).
• Parent-friendly, remote work, and paid family leave.

Pay Transparency Notice:

Full-time offers from Office Hours also include target equity + benefits (including medical, dental, vision, and 401(k)).

Pay range:

• Base: $90,000 $120,000, based on seniority and relevant experience.
• Bonus: $10,000-20,000, based on seniority and relevant experience.

This is a hybrid role, in-office in SoHo 2-3 times per week.