The Change Manager has primary responsibility for formalizing, reviewing, and maintaining change processes to ensure the consistent execution of the approved Enterprise Change Management Process for their area of representation; and deliver the processes and standards for continued development and support of digital solutions, with a focus on maximizing velocity, quality, and customer, dealer, and enterprise value.Typical task breakdown:
- Assist in scheduling and validating governance of team changes.
- Ensures adherence to all Enterprise Security processes and requirements.
- Coordinates execution of changes for production releases.
- Assist in the Change Management Coordination for Emergency/Urgent releases.
- Review and approve test plans as required by latest content releases or deployments.
- Assist in maintaining and developing Change Calendar for production and non-live environments.
- Reviews all Enterprise and relevant changes for impact to team environments.
- Monitors the health of the process through agreed key performance indicators.
- Communicate to leadership when changes they have approved cause incidents.
- Review and approve or deny pre-approval requests for Automated and Standard changes.
- Validate change process documentation and business requirements are adhered to by application teams.
- Review and approve end user change management training materials.
- Seek input from relevant areas of the business that should have inputs to changes.
- Understanding, evaluating, and reacting to routine problems or situations with external contacts is also part of change management.
- Develop well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.
Education & Experience Required:
- Requires a college or university degree, technical certification, or equivalent experience.
- 3+ or more years of experience working in technology ITSM operations, ITIL, and change management
Technical Skills (Required)
- Experienced with the use of ServiceNow or similar software (i.e., Remedy), specifically Incident Management and Change Management
- ITIL training/certification
- Prior Change Manager experience
- People skills to deal with sensitive, emotional, or potentially controversial situations.
- Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment as needed.
- This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for change management process.
(Desired)
- Strong planning and communication skills
- Vendor Management experience
- ITIL Certifications beyond Foundational Certification
- PMI / PMP Certification
- Organizational Change Management training
- Experience with Cloud hosting and migration change management.
Required Skills : ITSM, ITIL, Change Management
Basic Qualification : Additional Skills : Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :YesExclusive to Apex :NoFace to face interview required :NoCandidate must be local :YesCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Other Project TypeMaster Job Title :Misc: Non-TechnicalBranch Code :Bloomington