Business Practices - Sales Support Manager
: Job Details :

Going forward, a clear client engagement model (CEM) will provide consistent guidance for client interactions as we evolve as an organization that powers human potential. Core to this approach are customer plays that create meaningful dialogue and are rooted in standardized banker routines and toolsets as well as consistent exceptional client experience. This role will be responsible helping to build the CEM for critical banking initiatives across consumer and small business banking, helping to create a sustainable Client Engagement Model that enables standardization of plays and toolsets for the front line. Role Responsibilities:Drive the drafting, iterating and socialization of new CEM content based on strategic objectives for the Consumer and Small Business branch teams, with a focus on needs-based conversations. Creation of standard material/collateral, such as talking points, call scripts (for the Branch Network and National Sales Team), Myth. Busters, etc. Management of appropr...Support Manager, Sales, Business, Practice, Manager, Support, Technology