Location: Chicago,IL, USA
Req ID: 124185Remote Position: YesRegion: AmericasCountry: USASummaryCelestica is looking for a Business Process Associate to carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.Detailed DescriptionPerforms tasks such as, but not limited to, the following:Works with Customers and internal Celestica staff to resolve issues and achieve customer objectivesWorks with internal and external customers to ensure on-time delivery of the product(s)Receives, reviews and monitors status of customer ordersMaintains applicable system tables/files in support of AMS related activitiesTroubleshoots return issues.Tracks inventory issues and assists team members in understanding and resolving themAids in overcoming obstacles in logistics processes including quality assurance, misplaced product, and incorrect data recordsMaintains issues, complaints and corrective action requests for reporting purposes.Enters data into database ensuring root cause is reached and issue is closed.New user configuration and access to AE related tools/portalsKnowledge/Skills/CompetenciesGood analytical skills to perform root cause analysis, interpret data, and resolve issuesAbility to evaluate, prioritize, and problem solve a variety of tasks to ensure timely completionAbility to communicate effectively, both verbally and in writing, with a wide variety of internal and external customersAbility to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlinesKnowledge of computer applications and the ability to learn and use multiple applications specific to this department including ERP (SAP) and office systems (Excel)Routine Task Examples:Customer Returns Case Management:Return authorization process support, engaging customers, subject-matter experts and escalation owners as neededReturn Portal assistance: Customer ticket entry, approval and trainingProblem resolution: research across various systems, provide timely customer responsesReporting:Internal / external reports across multiple system platformsGood working knowledge of Excel, PowerBIServiceNOW and SAP experience a plusData Maintenance:Customer files and Portal input reconciliationInventory and backordersMaster Parts ListTeam Google DriveIssues/Opportunities trackingAdmin Assistance:Program Management support: ad hoc data entry/reportingNew customer user setup/loginsProcess documentationResolve Receiving ExceptionsTypical ExperienceTwo to Five years of relevant experience.Typical EducationBachelor's degree in related field, or consideration of an equivalent combination of education and experience.Educational requirements may vary by geography.NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.COMPANY OVERVIEW:Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.Celestica would like to thank all applicants, however, only qualified applicants will be contacted.Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.