Primary Skills: EPIC, Change Management, Training, Healthcare, Digital Adoption, Process ImprovementContract Type: W2 ONLYContract Duration: 6 months with possible extensionLocation: Yonkers, NY (Onsite)Pay Range: $90 - $95 per hour on W2 JOB RESPONSIBILITIES:Our client is seeking an experienced At-The-Elbow Support specialist focused on change management and digital transition in healthcare settings. The role involves hands-on support and training for healthcare professionals to ensure smooth adoption of new systems and workflows, minimizing disruption and enhancing operational efficiency. This position is crucial for improving patient interactions through digital tools, from confirming insurance information to optimizing patient engagement platforms like MyChart.
- Provide onsite support and training for healthcare professionals during system transitions.
- Guide front desk staff on confirming patient insurance details and utilizing digital check-in tools.
- Facilitate the adoption of digital tools (MyChart, PreCheck-In) and processes by engaging directly with patients and staff.
- Implement change management strategies to ensure high adoption rates and positive outcomes.
- Address and troubleshoot real-time issues during the adoption and transition phase to ensure uninterrupted service delivery.
JOB REQUIREMENTS:
- Proven experience in change management within healthcare settings.
- Strong training and communication skills, capable of educating non-technical staff.
- Expertise in digital healthcare platforms and patient engagement strategies.
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