CSET is looking for a motivated, creative, and outgoing individual to join our NextStep Program at the Porterville office. The role involves marketing program participants to local employers, assisting with program performance goals, and completing necessary paperwork. Candidates must have public speaking skills, be detail-oriented, and able to work with diverse populations. Proficiency in Microsoft Office and Google Drive, as well as basic math skills, are required.SCOPE OF WORK:The purpose of this position is to provide Tulare County residents with career placement assistance. The incumbent of this position is responsible establish and maintain activities to develop, locate, and secure job openings for CSET customers and market programs and coordinate job resources.ACCOUNTABILITIES:
- Matches job skills with applicant qualifications; refers qualified applicants to employers and conducts necessary follow-up with employers and customers to assist with job placement.
- Develops Electronic Individual Employment Plans (IEP), Training Related Contracts and Task-Oriented Plans (e.g., Work Experience Contracts, OJT Contracts, etc.)
- Provides documentation of each customer's acquisition of skills, knowledge, and experience.
- Collects customer timecards at their place of employment, processes all timecards with accuracy and documents and tracks number of hours worked.
- Ensures all training occurring in a workplace is monitored and evaluated based on safety, labor laws, adequate supervision, positive work ethics, adherence to the formalized training plan and the OJT contract.
- Initiates and maintains ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies to promote programs for participant placement; makes cold calls to potential employers; explains the benefits and employment support services provided by programs to employers, including addressing employer's special needs.
- Researches Internet, newspapers, agencies, and other resources for job leads; locates jobs for customers; collects data from employers related to job orders including job requirements and skills.
- Assists customers in preparing job search portfolio; provides job search/career information workshops and presentations; arranges for interviews; provides labor market and community resource information.
- Monitors participant performance on the job and counsels participants when job performance is not satisfactory; works with participants to improve job performance and gain necessary job skills or reviews other employment options; maintains contact with employers during the participants' employment and reports results to appropriate staff.
- Collects, organizes, and analyzes information about individuals through records, tests, interviews and professional sources, to appraise their interests, aptitudes, abilities and personal characteristics for vocational planning.
- Maintains case management files, documents contact with customers, employers, school staff and other partners and provide all required documentation in a timely manner.
- Prepares and modifies documents including correspondence, reports, memos and emails.
- Serves as a customer liaison responding to customer problems, questions or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for the customers.
- Follow-up with customers and agencies as appropriate to document use/success of referral.
- Provides documentation to partnering agencies.
- Inputs accurate and complete data for all contacts with customers into agency database.
- Facilitates one-to-one counseling, case management, orientations and workshops to assist in preparation for job readiness, assist with resume building and help participants navigate VOS.
- Remains updated on program requirements and regulations affecting participants and employers.
- Refers customers to other CSET program resources as applicable.
- Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.
- Participates in outreach events, job fairs and meetings with partner agencies as assigned.
- Participates in training and professional development to build required knowledge for the position.
SKILLS & ABILITIES:
- Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner.
- Possess marketing skills necessary for job development and customer placement.
- Provide exceptional customer service for individuals from various backgrounds that includes efficient, precise, and courteous communication in a dignified environment.
- Ability to speak effectively with groups of customers or employees of the organization.
- Respond to inquiries and concerns in a timely and professional manner.
- Maintains a valid Driver's License and acceptable driving record.
- Complies with professional ethical standards.
- Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies and the general public.
- Ability to deal with customers and employers in a calm, professional, friendly and patient manner.
- Knowledgeable of modern office procedures and methods, is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data base.
- Possess communication skills, research abilities, flexibility and an ability to work well with others.
- Ability to read and interpret documents.
- Ability to write routine reports and correspondence.
- Knowledge of local labor market and employer expectations.
- Possess excellent organizational skills and attention to details.
- Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
- Must be able to work under pressure and can work with different types of personalities.
- Ability to work effectively with minimal supervision.
- Ability to communicate effectively both verbally and in written form.
WORK CONDITIONS & ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed typically in an office setting.
- Must be able to travel typically within Tulare County.
- Must be able to sit, walk and stand for long periods.
- Must be able to bend, stoop and reach.
- Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling.
- Must be able to read, understand, and explain various forms and written material.
It is our company policy to conduct fingerprint testing with each employee upon hire if they are assigned to work with our agency. Fingerprint status is a condition to employment with C-SET. Information obtained is kept confidential. Fingerprinting is obtained prior to job assignment and does not constitute an offer of employment.