Location: Albany,NY, USA
NY HELP Yes
Agency General Services, Office of
Title Business Services Center Representative 1 - VID 173431
Occupational Category Other Professional Careers
Salary Grade 11
Bargaining Unit ASU - Administrative Services Unit (CSEA)
Salary Range From $46306 to $56743 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County Albany
Street Address 1220 Washington Ave
City Albany
State NY
Zip Code 12226
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:Required experience: Customer service experience in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts - 2 years required. Human resources or business office experience in a position with responsibility for the following: accounts payable, accounts receivable and/or bookkeeping, processing payroll transactions, processing travel expense reports and/or reimbursements, processing transactions for personnel, benefits, and/or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders - 1 year required.Applicants meeting the customer service criteria and 30 semester credit hours will be credited with one year of the required experience. Applicants meeting the human resources/business office criteria and 30 semester credit hours will be credited with six months of the required experience. Applicants with 60 semester credit hours or more will fully meet the experience requirements.Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.Examples of non-qualifying experience include but are not limited to: Experience limited to positions such as cashier, supermarket clerk, department store clerk, greeter, retail clerk, forms processor, bartenders, wait staff, fast food worker, restaurant worker, hair stylist, receptionist, transferring calls or taking messages, data entry forms processing, taxi operator/driver, bus driver, mental health aide, direct care or home health aide, social worker, counselor, gas station attendant, officer, security guard.
Duties Description The incumbent of this position will work primarily in one of the Business Services Center Finance,Human Resources or Support service lines and will be cross trained to temporarily be reassigned toanother service area depending on workload demands. All service lines operate in a customer service-oriented environment using lean tools. Duties typical of this position include, but are not limited to: - Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them. - Process service line specific transactions in accordance with standard work and the service line service level agreement.- Act as a BSC Call Center Representative. Have a working knowledge of the BSC ticketing system.- Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.- Resolve difficult processing errors, identify processing system user needs and other more complex transactions.- Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.- May lead daily huddles assign work to lower-level processing staff, as needed.- Collaborate with supervisors and participate in all LEAN activities.- Consistently provide quality customer service to all BSC customers.The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position. Notes:*There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified
Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS's EEO/AA statement and benefits joining Team #OneOGS, please visit ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources/ARG
Telephone 518-###-####
Fax 518-###-####
Email Address ...@ogs.ny.gov
Address
Street NYS Office of General Services, HRM
31st Floor Corning Tower, Empire State Plaza
City Albany
State NY
Zip Code 12242
Notes on Applying Please submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.