Location: Rochester,NY, USA
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
The exceptional EY experience. It's yours to build.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Join our Enterprise Support Services (ESS) team and you will be an integral part of our business enablement functions that keeps our organization running strong. You will use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As a Business Solutions Team Manager Assistant Director you will work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability.
**The opportunity**
As a Business Solutions Team Manager Assistant Director, you will be responsible for program management, operations and customer relations of the new Business Solutions Team (BST). As part of Enablement, this team will provide specialized business solutions for Visual Identity, SCORE, Business Development, Travel, workplace operational support and Continuing Professional Education compliance for our internal customers. In addition to supervising approximately 30 direct reports, the BST Manager is responsible for leading and implementing organizational strategic plans, as well as monitoring financial and operational performance of the team. This dynamic position will lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance. You'll be part of a high performing, diverse and inclusive team sharing best practices.
**Your key responsibilities**
Develops relationships with key internal customers to identify and proactively address emerging needs
Creates the structure and conditions to allow information to flow within a team
Influences customers and/or organizational leadership to accomplish operational objectives
Manages a group of people within a defined discipline, geography or national department
Will also meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
Sets up full project plans rapidly for project teams including objectives, milestones, priorities, teams, calendar and nature of deliverables
Leads the assembly of the right team to achieve business goals by creating the right mix of skills and the right environment
Alerts teams and colleagues to social, economic and technology trends likely to affect EY and/or our clients' business
Anticipates what customers will want and follows up on a regular basis
Participates in teams drawn from other areas of EY
**Skills and attributes for success**
Manages and counsels mid to large size teams up to approximately 50 people within a location or department
Solicits on-going feedback from customers to evaluate and coach individuals on their performance
Demonstrates proactive business development by initiating discussions with existing internal clients on possible additional work and satisfaction with current support
Coordinates and assists with budget planning and is responsible for operating within approved budget
Meets or exceeds the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
Creates a culture that supports knowledge transfer and teaming
Participates on national or area projects
Proficiency in MS Word, Excel, PowerPoint, and Outlook
Works independently on complex projects
**To qualify for the role, you must have**
Bachelor's degree in a related discipline, or equivalent work experience required
8-10 plus years of experience
3 plus years of experience managing people
In-office presence as needed to meet with teams and customers
Must be flexible to travel
Flexibility to work outside of core hours
**Ideally, you'll also have**
Experience with enterprise-wide program development and implementation
Experience developing service level agreements and KPIs, CPIs
**What we offer**
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $99,300 to $185,800. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $119,200 to $211,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
+ **Continuous learning:** You'll develop the mindset and skills to navigate whatever comes next.
+ **Success as defined by you:** We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
+ **Transformative leadership:** We'll give you the insights, coaching and confidence to be the leader the world needs.
+ **Diverse and inclusive culture:** You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here ( for additional information.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ...@ey.com