Job Description The Business Systems Administrator will play a critical role in supporting and optimizing Blackwood's core internal systems, primarily Salesforce, but also to include: AccountingSeed, ADP, and Avalara. This individual will be responsible for ensuring the reliability, efficiency, and accuracy of these systems, working closely with internal teams and external consultants to manage day-to-day operations, troubleshoot issues, and implement enhancements. Key Responsibilities:Salesforce Administration
- Day-to-Day Management:
- Oversee the User Action Request (Error/Fix) Global Action queue, handling user queries on reports, dashboards, and access.
- Address ad hoc requests from senior leadership, including troubleshooting issues with triggers, orders, etc.
- System Understanding:
- Develop a deep understanding of Blackwood's organizational roles, hierarchies, and custom objects within Salesforce.
- Familiarize with existing dashboards and their business logic to effectively conduct quality assurance (QA/QC).
- Collaboration with External Consultants:
- Serve as the primary liaison with third-party consultants, translating business requirements into technical specifications.
- Coordinate project requirements, dependencies, objectives, and timelines, ensuring clear communication and alignment before proceeding.
- Manage pre-release, QA, and testing in the User Acceptance Test (UAT) environment.
- Document all enhancements, changes, and releases in formal Release Notes.
- Annual System Updates:
- Update systems to support annual planning and performance activities, including:
- Sales quotas and commission plans
- Annual sales goals (RSM/OEM)
- Account updates and personnel changes
- Dashboard updates to support reporting needs for Quarterly Business Reviews (QBR)
Administration of Other Business Systems
- Oversee and manage additional business systems, including:
- Accounting Seed (Accounting/ERP System)
- ADP (Human Resources Information System)
- Avalara (Tax Compliance System)
- SAP Concur (Travel & Expense)
Basic Qualifications
- US Citizenship and willingness to undergo a background check
- Bachelor's degree or equivalent experience
- Strong ethical integrity and a positive
- Ability and desire to learn new commercial off-the-shelf (COTS) technologies
- Excellent presentation and written communication skills
- Strong time management skills
- Motivation, enthusiasm, and a sense of fun in a fast-paced environment
Additional Qualifications
- Salesforce certification(s)
- Experience with SAP Concur or similar T&E SaaS tools, ERP/Accounting SaaS systems, ADP, or other HRIS SaaS tools