As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Business Systems Analyst Advisor to join our team! This role seeks a results-driven professional with experience in healthcare processes and analysis. This resource works with internal resources and clients, to facilitate the evaluation and documentation of business problems to align process and technology solutions to meet client business goals and objectives while enabling efficient and sustainable operational processes. This role is crucial in defining the overall business needs through documenting requirements, expected outcomes, use case scenarios, test plans and executes the testing with those plans. This role is critical in identifying and documenting outcomes of testing as well as impacts of the technical solutions to optimize business results and drive quality driven outcomes and supports the creation of end user documentation. What you'll be doing?
- Drive the technology and automation culture through process design
- Guide the assessment of a clients process to define the organizations needs
- Create business, functional, reporting, configuration and reject requirements
- Develop test plans, scenarios and use cases
- Execute test plans, traceability and test outcomes
- Support re-testing and defect prioritization and tracking
- Identify and evaluate appropriate solution options to meet requirements while working with the clients, operations, delivery support, product and technology teams
- Perform operational assessments to optimize efficiencies and offerings
- Support service teams with consulting skills focused on improvements aligned with automation and technology solutions
- Ensure organizational compliance with regulations and company policies and procedures
- Good understanding of Implementation Lifecycle and IT Project Management principles and techniques
- Encourage an open exchange of ideas and different points of view; support the team despite different points of view or setbacks; remain candid even when the ideology or concept is unwelcomed or challenges status quo
- Provide information, assistance and/or other aid that helps to build or maintain effective and harmonious relationships/partnerships with team members, peers/colleagues inside or outside the organization to build a basis for future reciprocity.
- Host meetings as needed to promote collaboration and ensure sufficient direction is provided timely and adequate communication exists
- Ensure availability and is visible via Zoom/Teams/Skype/Telecom etc. during core or client business hours which may be dictated by the location of the client being supported
- Other duties as assigned
What we're looking for? Required skills:
- Bachelor's degree or equivalent experience
- 5+ years industry experience in multiple functional operational areas of claim operations and the healthcare services industry
- 5+ years of experience in business process analysis, technical solution design, automation and testing practices
- In-depth knowledge of regulatory requirements and compliance procedures
- Proficiency in Excel, Word, PowerPoint, SQL, MS Power BI and other related business applications
- Ability to work in a fast-paced environment with changing priorities and competing demands
- Possess organizational and time management skills
- Strong oral and written communication skills are a must
Why this is the company for you? Top Benefits & Perks:
- A company culture that is authentic and values forward thinking, collaboration, and fairness! We work hard for our customers and have fun along the way!
- A professional development and growth-oriented workplace
- Generous benefits including, health insurance, short-term, and long-term disability
- 401(k) with a company match to provide a better future in your retirement years
- Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day
Who is Smart Data Solutions? For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS' headquarters are just outside of St. Paul, MN with 300+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98%+ customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results. SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation. Location: This position is open in our Eagan, MN office and Dallas, MN office. This is a hybrid role with requirements of 3 days in-office per week. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.