The Business Systems Analyst provides critical support and direction for Whitson's manufacturing, supply chain inventory planning and distribution systems. System support includes a deep-knowledge of manufacturing, inventory management, forecasting and planning processes, working with business partners on new development, enhancements and fixes. Key Responsibilities:
- Business Analysis:
- Work closely with stakeholders to gather, analyze, and document business requirements.
- Present solutions to business teams.
- Manage project hours.
- Develop business cases, project charters, and feasibility studies.
- Identify opportunities for business process improvements and recommend solutions.
- Familiar with Agile/Scrum methodologies.
- Onboarding new vendors/updating existing vendor connections (this will include troubleshooting and testing with vendors)
- Perform user acceptance testing.
- Prioritize initiatives based on business needs and requirements.
- Manage competing resources/priorities.
- Identify effective solutions for business software system issues
- Provide system support as needed (assist support team if they are unable to resolve an issue or serve as additional support during busy season).
- Report common patterns, questions, and other issues to management
- System Analysis:
- Translate business requirements into technical specifications.
- Collaborate with teams to design, develop, and implement system solutions.
- Ensure systems are designed and developed according to best practices and business needs.
- Perform system testing and quality assurance to ensure the functionality and performance of solutions.
- Provide system support as needed (assist support team if they are unable to resolve an issue or serve as additional support during busy season).
- Ensure that support tickets are being analyzed and closed on a timely basis and that customers are satisfied.
- Familiar with basic CRUD operations on MS SQL or other SQL databases.
- Ensure that system is operating efficiently. Troubleshoot any system issues
- Provide solutions to departments for significant data imports.
- Ensure budget and timeline constraints are met.
- Create training processes and documentation to teach others how to use new features.
- Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
- 4-8 years of experience in a similar role, with a focus on business analysis and system analysis.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and interpersonal skills to interact with stakeholders at all levels.
- Proficiency in developing business requirements, process flows, and system documentation.
- Knowledge and experience with database scripting (e.g., SQL) required.
- Experience with project management methodologies and tools is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
REQUIRED QUALIFICATIONS AND COMPETENCIES: Education:
- Bachelor's degree in information technology, Computer Science, Business or equivalent required
- Masters in Computer Science or similar preferred
Certifications:
- Project management certification
- SQL certification
Computer Skills:
- Working knowledge of help desk software, databases and remote control
- Proven working experience in providing help desk support
Other Qualifications, Experience:
- 3+ years' experience working at a manufacturing or distribution company.
- Understanding of manufacturing, purchasing, inventory and warehouse operational processes.
- Excellent verbal and written communication skills.
- Detail oriented, analytical and inquisitive.
- Ability to work independently and with others.
- Extremely organized with strong time-management skills.
- Strong understanding of SDLC
- Ability to travel when needed
Required Competencies:
- Communication
- Effectively write, present and transfer ideas and information for the advancement of individual and company performance.
- Customer Focus
- Act in the best interest of the customer, both internal and external.
- Innovation
- Create new ideas, processes or products which when implemented lead to positive effective change.
- Organization Leadership
- Apply strategic thinking, prioritization and decision-making to drive results.
PHYSICAL DEMANDS OF THE JOB: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required:
- To sit, walk, talk and hear; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
- The employee is occasionally required to lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to multi-task.
- Position may require extended hours including evenings and/or weekends, travel to multiple work sites and occasional out-of-town travel. Must be able to drive his/her own vehicle to other work sites.