The Business Systems Analyst I will assist in analysis, specifications, and design of automated systems as well as assist in the implementation of new systems or modifying existing ones. This position also investigates problems related to business solutions and provides application support. This role will examine existing and new systems for improvement, report common issues, evaluate company performance, and recommend new system procedures. This role will create and implement reports and analysis that help maximize the effectiveness of healthcare business management initiatives and strategies, as well as produce requirements, gathering and writing functional specifications, performing workflow analysis, acting as liaison between the customer and the technical team, and providing project management support. More duties include developing test plans and test scripts, providing analytical expertise to support data quality improvement, and recommending methods to minimize workloads.
- Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Assist in the design of new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Improves systems by studying current practices; designing modifications.
- Recommends controls by identifying problems; writing improved procedures.
- Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
- Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Maintains system protocols by writing and updating procedures.
- Provides references for users by writing and maintaining user documentation; providing help desk support.
- Maintains user confidence and protects operations by keeping information confidential.
- Prepares technical reports by collecting, analyzing, and summarizing information and trends.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
- Contributes to team effort by accomplishing related results as needed.
- Consults with users, and other Information Systems resources to discover opportunities for process improvement and increase user effectiveness/productivity using application systems, networking, and hardware resources; providing recommendations and offering best practices advice.
- Assist in the Planning, Development and Coordination of system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality.
- Builds and maintains relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner.
- Stays informed about recommended/required application updates. Ensures I.S. and system user departments are informed of any overdue updates, and ensures the hardware meets software vendor minimum recommended specifications.
- Plans, Designs and participates in implementation/upgrade/migration projects as required. Provides system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned.
- Create, review, and update documentation on an as-needed basis for responsible systems
- Develop technical documentation for system support
- Maintain current hardware and/or software and vendor information for systems supported
- Contribute to the development of policies and procedures to ensure compliance
- Completes goals as assigned by applications directors, managers, or supervisors.
- Maintains confidentiality of information encountered in support of application systems as outline in the Health Insurance Portability and Accountability Act (HIPAA)
- Continuously transforming system to enhance the customer experience
- Strives to be the best; stretches own capabilities to continuously improve. Sets a positive example for others
- Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
- Maintains current knowledge of processes for supported solutions
- Create and deploy feedback mechanism for end users
- Develops unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
- Assist in development and testing of integration test scripts across all impacted applications
- Demonstrates honesty, discretion in conduct, and confidentiality in conversation in all of work environment
- Reports patient safety concerns and hazardous conditions in a timely and appropriate manner
- Streamline systems to reduce redundancy of documentation impacting patient care
- Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
- Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
- Demonstrates patience when working with customers for support
- Works independently under general direction of supervisor
- Attends meetings as requested to help learn and support customer needs
- Communicate in a clear and concise manner to aid in customer understanding of system functionality
- Create or log an enhancement for creation of specialized queries at the request of nurse managers
- Use positive language to create positive perceptions about company, software and service
- Maintain a positive persona even when dealing with frustrated customers in no win situations
- Maintain good time management for processes and projects and be transparent
- Document issue resolution well and communicate to peers for improved support
- Don't accept the status quo as a customer solution, but strive for service excellence in process and practice
- Performs other functions as requested
Education/Experience:
- Degree in Health Information Systems or related field preferred; or college level study leading to certification in related field.
Bachelor's Degree in related field (As Described Above) + 1 year work experience
- 3 years education + 3 years work experience
- 2 years education + 5 years work experience
- 1 year education + 7 years work experience
- 0 college education + 9 years work experience
The kind of position-related experience, desired skills and abilities include:
- Experience planning, designing, implementing Business Information Systems applications.
- Effective communication skills with ability to communicate in a clear and concise manner.
- Effective organizational, planning, controlling, scheduling and project participation activities.
- Strong oral and written communication skills with ability to maintain composure in difficult and complex communications with physicians and other professionals.
- Strong analytical skills to translate current system set-up and procedures into Business Information systems effectively.
- Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information.
- Advanced knowledge of and ability to use computers including various software programs such as word processing, spreadsheets and databases.
- Effective human relations abilities:
- Ability to collaborate within alliances and promote teamwork.
- Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders.
- Detail oriented and ability to be self-motivated to complete duties in a timely manner.
- Ability to work in a team environment and to collaborate with a variety of professionals.
- Techniques and problem analysis/resolution skills.
- Ability to instruct and motivate employees and identify areas in need of improvement.
- Ability to work occasional off-hours schedules as required.
- Critical thinking: looking at documents and or electronic information
- Attention to detail with strong organizational skills.
- Work on multiple tasks at any one time while maintaining high quality standards.
- Experience providing customer/department/end-user support of health information systems.