The Business Systems Analyst role will serve as a member of the IT team and work on enhancements and fixes to existing systems as assigned. The Business Systems Analyst will support escalated helpdesk ticket of TSAC Business Systems and Applications. Responsible for documenting and resolving assigned service tickets in a timely manner. Work directly with members of other business departments to provide day to day support to the company's business systems. The employee in this role will act as a change catalyst and integrator to improve the usage of the company's applications throughout the enterprise. They will work closely with operational champions to establish common business processes, applications and data standards within the company applications. Key Areas of Responsibility:
- Tier 2 support for TSAC application systems. Prioritize incidents, and applies solutions where applicable
- Troubleshoot and provide resolution of any software user access or other security issues
- Assist with development and implementation of system initiatives
- Assist end users with training and technical knowledge
- Develop a deeper understanding of capabilities and limitations of the PLEX ERP software to properly and creatively utilize existing features / functions to meet the needs of customers
- Ability to develop and read Visionplex reporting to develop business metrics for operations.
- Coordinate with external trading partners to onboard new partners, manage EDI testing, and resolve any issues related to data exchange.
- Create and maintain documentation related to EDI processes and procedures, including mapping specifications, data interchange agreements, and trading partner profiles.
- Assist and support the day to day business operations and high priority/urgent items
- Participates in and supports team projects, and on-call rotation for technical support
- Create and maintain documentation of IT policies and procedures
- Coordinate with business units and IT teams
- Performs other duties as assigned
Minimum Requirements: Skills Individual must possess the knowledge and the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- BS or BA degree preferred, Associate Degree or equivalent experience is required
- 3-5 years' computer related experience in operations, maintenance and troubleshooting
- 3-5 years' experience with Plex ERP systems
- 3-5 years' experience with Microsoft Office Products
- Ability to read and write basic SQL queries
- Ability to manage frequent and changing customer requirements
- Understanding of manufacturing operations
- Proven ability to effectively manage multiple priorities and meet deadlines
- Evidence of flexibility and problem-solving skills
- Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment
- Effectively communicate with both technical and non-technical staff
Ability to quickly respond to issues in a calm and professional manner