Insight Global
Title: Business Analyst/ Scrum Master
Terms: 12 months + ongoing extensions
Location: Remote PST hours
Responsibilities:
- Lead the scrum team in using Agile methodology and scrum practices
- Helping the product owner and development team to achieve customer satisfaction
- Lead the scrum and development teams in self-organization
- Remove impediments and coach the scrum team on removing impediments
- Help the scrum and development teams to identify and fill in blanks in the Agile framework
- Resolve conflicts and issues that occur
- Help the scrum team achieve higher levels of scrum maturity
- Support the product owner and provide education where needed
- Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective)
- Provide timely and professional responses to client inquiries or escalate as appropriate
- Respond to user support requests and assist with application level issues as necessary
- Understand application functionality and follow up on releases with Product teams, understand the current features, know issues and FAQ of the applications
- Understand Enterprise/ organization level changes and coordinate with platform and product teams to verify impacts post changes
- Understand platform architecture, work with other operations team, participate in issue triage calls to drive fixes to production
- Analyze moderate complexity business processes and information needs of the client
- Coordinate releases with respective support teams
- Collaborate with staff to ensure smooth and reliable operation of systems for fulfilling business objectives and processes
Qualifications:
Education details
Required Skills:
- Scrum Master
- Strong documentation, being able to capture and articulate requirements
- Serve as information exchange point between engineers, stakeholders and PO- ensuring the stories are within scope
Preferred Skills:
- Familiar with scrum team practices and scrum ceremonies
- Creative problem-solving skills
- A can-do attitude and dedicated team player
- Strong written and verbal communication skills
- Ability to collaborate and work cross-functionally in matrix managed organization
- Exemplifies and promotes Agile values and principles
- Outstanding communication, facilitation, negotiation, and coaching skills
- Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
- Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
- Planning and problem solving with product management and delivery teams
- Ability to analyze and think quickly and to resolve conflict
Equal Opportunity Statement:
Include a statement on commitment to diversity and inclusivity.