Location: all cities,AK, USA
Business Systems Consultant are required to take ownership of tickets and exercise a broad range of technical and problem-solving skills, investigating, researching, troubleshooting, escalating and/or resolving incidents in an efficient manner.
75% incident management/resolution 25% business system configuration & testing
IT help desk technician
Incident Management & legal case management systems
Mitratechs team connect (system tool)
Defines, contributes and/or coordinates the development and approval of the test plan, approach and scripts
Executes and/or coordinates the implementation of the test plan, approach and scripts
Documents, monitors and coordinates resolution of test issues per established processes
Serves as a resource related to multiple system applications or business processes
System support resolution
Gathering requirements
Incident resolution as tickets come in, they're assigned out & worked
Configuration to system changes, data elements
Desired Skills/Qualifications:
Ticket resolution and troubleshooting
Investigation, research, and analysis
Incident management
Business system configuration and system testing
Knowledge/experience with BMC Helix
Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.