Business Technology Solutions Associate Consultant – Digital Customer Experience
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ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that's why here your ideas elevate actions, and here you'll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more ZS's Digital Customer Experience (DCE) practice (aka Customer Centric Marketing - CCM) focuses on transforming our client's customer experiences leveraging innovative personalization platforms, Advanced Analytics / AI, and new business processes that foster commercial impact, efficiency and new organizational mindsets. Our Digital Technology team focuses on driving measurable impact to client business performance through technology- enabled products and solutions, and consistent best-in-class delivery, at a global scale. Business Technology Solutions Associate Consultant – Digital Customer Experience Business Technology Solutions Associate Consultants create and deliver solutions for our project teams and clients. Associate Consultants leverage their strong problem-solving skills, synthesis, and communication skills to derive insights & solve business problems. We seek a highly motivated professional with experience in marketing technology, digital content transformation, and salesforce. This role will be responsible for delivering many of the activities below. Responsibilities: Collaborate with both ZS internal teams and client teams to aid in solution shaping and implementation of world-class technology solutions addressing our client's critical business challenges; Gain a deep understanding of the business challenges with the ability to synthesize and translate into the technical design; Work with technical architects on the team to validate technical design and implementation approach; Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion; Partner with Project lead/ Program lead in delivering projects and assist in project management responsibility like - project plans, people management, staffing and risk mitigation; Collaborate with other team members across the globe and ensure seamless communication and sharing/ undertaking tasks; Manage team of diverse skill sets (programmer, cloud analyst, BI developer, reporting, operations, etc.); Mentor/coach the junior members in the team; Lead task planning and task distribution across team members and ensure timely completion with high quality and report accurate status to seniors; Lead the project deliverables such as business case development, solution vision and design, user requirements, solution mockup, prototypes, and technical architecture, test cases, deployment plans, operations strategy and planning, etc.; Manage direct / indirect client communications as per the assigned responsibility in the project; Exhibit outlook to bring continuous improvement, innovation and exhibit capability to learn new areas (technology, business domain, project management process) and drive the similar effort of team members; Qualifications: Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer related discipline; 4-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements; 3+ years of experience with cloud technologies and salesforce best practices Expereince with Salesforce Marketing Cloud Experience with Salesforce Customer Data Platforms Additional Skills: Up to speed with latest technologies related (but not limited to) to cloud platform services, visualization, data management; Ability to distill complex concepts into easy-to-understand frameworks and presentations; Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams; Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects; Willingness to travel to other global offices as needed to work with client or other internal project teams. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment. ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com