SUMMARY: As a Hotel Restaurant Busser, you play a vital role in ensuring the smooth operation of our restaurant and delivering exceptional dining experiences to our guests. Your primary responsibility is to maintain cleanliness and organization within the dining area while providing support to both guests and restaurant staff. ESSENTIAL JOB FUNCTIONS:
Table Setup and Preparation:Ensure tables are properly set with clean linens, utensils, and condiments before guests arrive.Assist in arranging tables and chairs to accommodate reservations and maintain a welcoming atmosphere. Table Service Assistance:Greet guests warmly as they are seated and assist them in getting settled.Clear tables promptly and efficiently after guests finish their meals, ensuring used dishes, glassware, and utensils are removed.Dispose of waste and leftover food in designated bins and trays, following proper sanitation guidelines. Table Maintenance and Cleaning:Clean and sanitize tables, chairs, and surrounding areas thoroughly between seatings to maintain a hygienic environment.Monitor table turnover and ensure that tables are promptly reset for incoming guests.Refill water glasses and provide additional tableware as needed throughout the meal service. Guest Assistance and Support:Anticipate guest needs and respond promptly to requests for additional items or assistance.Communicate effectively with guests and coworkers, providing information about menu items, specials, and restaurant policies.Handle guest inquiries and concerns with professionalism and courtesy, escalating issues to management when necessary. Collaboration with Restaurant Team:Work closely with servers, bartenders, and kitchen staff to ensure smooth coordination of service.Assist servers in delivering food and beverages to tables, maintaining accuracy and presentation standards.Communicate any special requests or dietary restrictions from guests to the kitchen staff to ensure guest satisfaction. Cleanliness and Safety Compliance: Adhere to all health and safety regulations, including proper handling of food, cleaning chemicals, and personal hygiene.Maintain cleanliness and organization in all work areas, including dining room, service stations, and back-of-house areas.Report any maintenance or safety issues to management promptly to ensure a safe and comfortable environment for guests and staff. Other:Adhere to all health, safety, and sanitation guidelines and regulations.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Assist other team members as necessary.Perform other related services and duties as assigned by supervisor and management. REQUIREMENTS:
Previous experience in a similar role preferred, but not required. Strong attention to detail and ability to work efficiently in a fast-paced environment. Excellent communication and interpersonal skills, with a friendly and professional demeanor. Ability to multitask and prioritize tasks effectively to meet the needs of guests and restaurant operations. Flexibility to work evenings, weekends, holidays, and alternate shifts as required. Physical stamina to stand and walk for extended periods, lift, and carry trays of dishes, and bend and reach to perform cleaning tasks. Knowledge of basic food safety and sanitation practices is a plus. Professional appearance and demeanor, with a focus on providing exceptional service to enhance the guest experience. Certification in responsible food service training. Attention to detail and a commitment to cleanliness and hygiene. WORK ENVIRONMENT: Exposure to indoor and outdoor conditions and temperatures is inherent in the role. This job description outlines the essential responsibilities and qualifications for the role of a Hotel Restaurant Busser, emphasizing the importance of providing a warm welcome to guests and ensuring a seamless dining experience while upholding the hotel's standards of cleanliness, hospitality, and service excellence. About Us: MacArthur Place boasts a rich history, originating as a family estate, vineyard, and working ranch over a century ago. Today, this picturesque setting has evolved into Sonoma's premier luxury resort and spa. From the moment you arrive at MacArthur Place, you're enveloped in an atmosphere of enchantment and exploration. Nestled amidst sprawling gardens, historic structures, meandering pathways, and cozy fire pits, every corner exudes a sense of magic. Explore many exceptional dining options, 69 meticulously appointed luxury rooms, and activities ranging from wine tastings to rejuvenating spa treatments and stargazing. Unwind in our newly reopened outdoor heated pool and fully equipped fitness center. Experience unparalleled hospitality, where personalized service anticipates your every need, allowing you to escape the pressures of everyday life. MacArthur Place is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Other details
- Job Family *Hotel - MacArthur Place
- Pay Type Hourly
- Hiring Rate $17.60
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