Location: Baltimore,MD, USA
JOB SUMMARY:
The Caesars Rewards Lead assists the Caesars Rewards Supervisor with daily assignments and coordinates functions of the Caesars Rewards Hosts.
ESSENTIAL JOB FUNCTIONS:
* Oversees the Caesars Rewards staff ensuring excellent customer services.
* Promotes departmental efficiency and effectiveness by staffing each marketing services area commensurate with customer volume.
* Assists in developing operational procedures to be used in conjunction with Caesars Rewards Card programs.
* Trains staff and motivates staff to provide superior customer service.
* Maintains accurate customer account records and coupon/inventory controls during assigned shift.
* Determines weekly inventory orders of promotional items/supplies for department.
* Issues coupon/inventory banks to Caesars Rewards Hosts.
* Checks and renews Hosts inventory and financial closeout on assigned shift.
* Oversees bus greeting marketing materials distribution and record keeping.
* Assures timely greeting of guests through advance preparation of Caesars Rewards Cards and appropriate packages.
* Capable of issuing Caesars Rewards Cards and providing customer information services when deemed necessary.
* Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
* Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
QUALIFICATIONS:
* Must be at least 21 years old or older.
* High school diploma or GED required.
* Pleasant personality, flexibility, supervisory and problem-solving skills are essential.
* Minimum of one year in supervision of an operation staff is required.
* Customer service experience is preferred.
* Moderate computer skills required.
* Bookkeeping skills and the ability to maintain orderly and timely records is a must.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
* Must be able to maneuver to all areas of the casino.
* Must be able to lift up to 20 pounds and carry up to 20 pounds.
* Must have an eye for detail.
* Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
* Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computer, fax machine and photo copier.
* Must be able to read, write, speak and understand English.
COMPENSATION & BENEFITS:
* $20.00 per hour
* Bi-weekly Pay Dates
* Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability, Holiday Pay