Cafe Coach - Southport
: Job Details :

Chicago Southport Cafe (35061), United States of America, Chicago, Illinois

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Cafe Coach - SouthportCafe Coach

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Cafe is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money.

We're redefining the typical work experience, too. Our Cafe team exists to enhance the financial lives of people in the communities we serve. We're looking for outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole. As the Cafe Coach, you'll lead a Cafe team and facilitate legendary experiences for our customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Cafe Ambassador team; you'll be a trusted mentor and guide for their individual development and overall team performance.

Here's what we're looking for in you:

You're a mentor. You'll lead by example and help our Cafe Ambassadors develop professionally, personally, and as a high-performing team.

You're obsessed with the Cafe experience and bring our brand to life. You'll take pride in maintaining the physical space and coaching Cafe Ambassadors to create a welcoming environment for Cafe customers and visitors.

You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.

You're a proven leader with a franchise ownership attitude. You've managed a team focused on achieving and exceeding customer-based goals and metrics.

You're friendly and engaging and can connect with Cafe visitors and regulars alike. You're a people person - whether you're handing out free coffee cards, helping folks with technology challenges or simply showcasing some of the cool services and products we offer.

You're part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Cafe.

You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.

You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.

You're a customer advocate. You are always within reach when our customers need assistance. They rely on you to steer them in the right direction. You listen with patience and offer advice that's concise and easy to understand.

You're a team player. You'll work with an energized team of Cafe Ambassadors and help inspire your teammates as they inspire you.

If you're nodding along and like what you're reading, let's talk.

Basic Qualifications:

High School Diploma, GED, or Equivalent Certification

At least 2 years of Customer, Retail, or Financial Services experience

At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications:

At least 3 years of Customer, Retail, or Financial Services experience

2 years of People Management experience

Bachelor's Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you require an accommodation, please contact Capital One Recruiting at 1-800-###-#### or via email at ...@capitalone.com. All information you provide will be kept confidential.

For technical support or questions about Capital One's recruiting process, please send an email to ...@capitalone.com.

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