Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Mental Health Support and Services
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
The Café Manager is responsible for overseeing the daily operations of a high-end, quick-service outlet that utilizes advanced technology. This role involves supervising the front-of-house team members in line with departmental policies and procedures, as well as managing all front-of-house operations. The Café Manager is responsible for creating a warm and welcoming experience for every guest.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Anticipate and accommodate the needs of the guests
- Supervises and coordinates team member responsibilities to ensure that the cafe is running efficiently and profitably
- Participates in interviewing, hiring, and training new candidates
- Responsible for the scheduling of assigned departments
- Participates in growth opportunities and team member development of all front-of-house team members
- Regulates all POS functions requiring a manager's approval
- Addresses and resolves guest and team member concerns
- Responsible for reconciling end-of-shift financials
- Responsible for inventorying and ordering operational supplies
- Ability to perform the job duties of all supervised team members
- Possesses in-depth knowledge of all food and beverage menus
- Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies
- Ensures Department of Health and company sanitation standards
- Practical knowledge of the job duties of all supervised team members
- Communicates clearly and concisely with heart-of-house team members during operation
- Ensures the completion of all opening and closing procedures by FOH team members
- Ensures the replacement or repair of all breakage and damage of equipment or furniture
- Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings
- Learn by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Demonstrates knowledge of the venue, Tao Group Hospitality, and its partners
- Works as part of a team and provides help and support to all fellow team members
- Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
- Minimum 2-3 years of previous hospitality supervisory/management experience within a high end café or quick service setting is essential
- Hands-on experience with professional coffee machines is required
- Bachelor's Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
- Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required
- Must be organized, self-motivated, and proactive with strong attention to detail
- Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
- 21+ years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
- Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 25 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment