Location: Lima,OH, USA
Department: Call Center Job Title: Call Center Agent Reports to: Call Center Manager Job Description: This position receives (by telephone, fax, mail, or internet) requests for orders, quotations, and lead-times from customers. Makes quotations on standard items, inputs orders, and relays pertinent information to our customers. Coordinates with other departments in handling purchase orders and providing service to our customers. Shift: Monday - Friday, 10:30 A.M. - 7:00 P.M. Functions include: Receives telephone requests for price quotations, purchase orders, order changes, adjustments, technical information, and cancellations directly from customers Analyze the requests, provide information requested, or route the request to proper department Retrieves customer information, stock status information, purchase order items, and make changes as needed to customer purchase orders Makes price quotations immediately by telephone, fax, or e-mail on catalog items. Prepare forms for special order item quotes not in catalog and route to proper departments Contacts distributors to meet customer's delivery requirements, and relays information to customers Contacts customers to retrieve data omitted from orders Searches company records under telephone number, zip code, name, address, and account number Traces shipments for customers via UPS or common carrier Acquires knowledge of product line, prices, delivery time, drop ship items, and various computer screens Qualifications: High School Diploma or GED Some customer service experience is preferred in a retail, office, or service environment. Clear and articulate telephone voice Computer skills, data entry, and word-processing Good reading comprehension Detail-oriented, able to follow explicit directions Good communication skills Upbeat and positive attitude Benefits Include: Health Insurance, Profit Sharing, SEC 125 Medical Spending Account, Life Insurance To Apply: Submit resume to Josh.Lukejfs.ohio.gov with Call Center Agent in the subject line.