Location: Dallas,TX, USA
Job Title: Call Center Agent Location : Dallas, TX Department : Customer Service Reports To : Call Center Manager or Supervisor Job Overview : We are seeking a Call Center Agent to provide exceptional customer service by handling inbound and outbound calls, resolving customer issues, and answering inquiries. The ideal candidate will be friendly, professional, and a great communicator who can handle various types of customer interactions in a timely and effective manner. Key Responsibilities : Answer incoming customer calls and respond to emails or live chat inquiries promptly. Resolve customer complaints, technical issues, and product/service inquiries professionally. Escalate issues to appropriate departments or management when necessary. Maintain accurate records of customer interactions and transactions. Meet or exceed performance metrics, including call quality, response time, and customer satisfaction. Collaborate with other team members to ensure a smooth workflow and share customer insights for improvement. Follow communication scripts and adhere to policies and procedures. Skills & Qualifications : Education : High school diploma or equivalent (required). College degree preferred. Communication Skills : Excellent verbal and written communication skills. Technical Skills : Proficiency in basic computer applications and call center software (e.g., CRM systems). Problem-Solving Skills : Ability to listen, identify issues, and offer effective solutions. Time Management : Capable of handling a high volume of calls in a fast-paced environment. Soft Skills : Patience, empathy, and a positive attitude when dealing with diverse customers.