Job Title: Call Center Agent
Job Location: Columbus, OH
Job Type: Full-Time
Reports To: Call Center Supervisor
Job Summary:
We are looking for a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer inquiries and resolve issues in a professional and efficient manner. As a Call Center Agent, you will serve as the primary point of contact for our customers, assisting with a variety of needs, including product inquiries, billing questions, technical support, and more.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Document all customer interactions, including inquiries, complaints, and solutions, in the customer management system.
- Process orders, returns, exchanges, and cancellations as required.
- Follow communication procedures, guidelines, and policies.
- Maintain a positive, empathetic, and professional attitude at all times.
- Meet or exceed individual and team performance metrics, such as response time, resolution time, and customer satisfaction scores.
- Participate in training sessions to stay up-to-date on new products, services, and company policies.
- Ensure confidentiality and privacy of customer data in accordance with company regulations.
Qualifications:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Ability to remain calm and professional in stressful situations.
- Problem-solving skills and attention to detail.
- Basic computer skills and proficiency with Microsoft Office or similar software.
- Ability to multitask and work effectively in a fast-paced environment.
Job Posted by ApplicantPro