Position: Call Center AgentLocation: New York, NY Employment Type: Full-TimeReports To: Call Center Supervisor
Job Overview:
We are seeking a motivated and customer-focused Call Center Agent to join our dynamic support team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide solutions, and ensure a high level of customer satisfaction.
Key Responsibilities:
- Customer Support: Provide accurate information about products, services, and policies.
- Problem Resolution: Address customer concerns and complaints with patience and professionalism, escalating issues when necessary.
- Order Processing: Assist with placing orders, processing payments, and tracking shipments as needed.
- Data Entry: Accurately log call details, customer information, and interactions in the CRM system.
- Follow-Up: Conduct follow-up calls to ensure customer satisfaction and issue resolution.
- Adherence to Scripts: Follow call scripts and compliance guidelines to meet company standards.
- Meet Performance Metrics: Achieve daily, weekly, and monthly targets for call quality, customer satisfaction, and productivity.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to handle high-pressure situations and multitask.
- Proficiency in using CRM software and Microsoft Office applications.
- Strong organizational and time-management skills.
Job Posted by ApplicantPro