Join Our Team as a Call Center Agent at Think Tell JunctionThink Tell Junction We are is hiring a dedicated and customer-focused Call Center Agent to join our team. This role involves handling customer inquiries, providing accurate information, and resolving issues efficiently. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication skills, and is passionate about delivering exceptional customer service. Responsibilities:
- Handle inbound and outbound calls to address customer inquiries, concerns, and requests.
- Provide accurate information about the company's products and services.
- Resolve customer complaints and escalate issues to the appropriate department when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Meet or exceed performance metrics, including call handling time and customer satisfaction ratings.
- Stay informed about company policies, updates, and procedures to provide consistent service.
- Collaborate with team members to ensure efficient call center operations.
Qualifications:
- High school diploma or equivalent; additional training in customer service is a plus.
- Excellent verbal communication and active listening skills.
- Proficiency in using call center software and basic computer applications (e.g., Microsoft Office).
- Ability to manage multiple tasks and remain calm under pressure.
- Strong problem-solving skills and attention to detail.
- Prior experience in a call center or customer service role is preferred but not required.
Benefits:
- Competitive hourly wage: $18.50 - $22.00 per hour.
- Opportunities for professional growth and development.
- Comprehensive benefits package including health insurance and retirement plans.
- Flexible work environment that supports a healthy work-life balance.
By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.Schedule: Monday to FridayWork Location: In person at our office in New Orleans, LA.If you're ready to provide exceptional service and be part of a supportive team, apply today to join Think Tell Junction!