The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.We are searching for a full-time Call Center Associate to join our busy practice.Job Purpose This position is an entry level position that will be part of the Call Center Team to take calls from patients that are interested in making, changing or cancelling their scheduled appointment. Duties and Responsibilities
- Answer telephone using a pleasant, genuine and caring voice
- Competently answer patient questions
- Compile patients' entire demographic information into computer system correctly.
- Enter insurance information in the computer system correctly
- Using the company practice management system, schedule patient appointments
- Using the company practice management system, record telephone contacts with patients
- Answers inquiries by clarifying desired information by researching, locating and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and
- Maintains call center database by entering information
- Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Preferred experience
- Healthcare call center experience strongly preferred
- Optometry/ophthalmology experience preferred
- Patient Access / registration experience a plus
- Familiarity with insurance verification strongly preferred
Other details
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