Call Center - Bilingual Spanish
: Job Details :

Job Description - Call Center - Bilingual Spanish (236035)Call Center - Bilingual SpanishJob Number: 236035If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training.Job opportunitiesBilingual Inbound Sales Representativesshare expertise of Progressive products and services to ensure appropriate insurance coverage through benefits sellingBilingual Customer Service Representativessupport customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviewswhile offering additional productsBilingual Claims Representativescare for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional productsMust-have qualificationsA minimum of two years relevant work experience.{OR} A minimum of two years post-secondary educationSales only:Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)Fluent in Spanish and English (verbal and written)Training starts: March 2025Schedule: Most schedules will include a weekend day and evening hours after completion of trainingWork from home office requirementsDesignated workspace free from noise and other distractionsHigh-speed internet at your expense unless otherwise required by lawComputer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)All Progressive hardware you receive needs to be connected to a surge protectorCompensation$21.50 per hour depending on the role you are selected forGainshare bonus up to 8% of your eligible earnings based on company performanceAn additional 10% when you work evening or weekend hoursPerformance-based rewardsAdditional $1.00/hour if you are fluent in English and Spanishand hired into a bilingual role401(k) with dollar-for-dollar company match up to 6%Medical, dental & vision, including free preventative careHealth care flexible spending accounts, health savings accounts, & life insurance Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource GroupsEnergage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. #J-18808-Ljbffr