Call Center - Bilingual Spanish
: Job Details :


Call Center - Bilingual Spanish

Progressive Insurance

Location: Buffalo,NY, USA

Date: 2024-12-18T06:30:26Z

Job Description:
Join Forbes' 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training. Job opportunities
  • Bilingual Inbound Sales Representativesshare expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
  • Bilingual Customer Service Representativessupport customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviewswhile offering additional products
Must-have qualifications
  • A minimum of two years relevant work experience.
  • {OR} A minimum of two years post-secondary education
  • Sales only:Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
  • Fluent in Spanish and English (verbal and written)
Training starts: March 2025 Schedule:Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements
  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector
Compensation
  • $21.50 per hour depending on the role you are selected for
  • Gainshare annual cash incentive payment up to 8% of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanishand hired into a bilingual role
Benefits
  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness& mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at
Apply Now!

Similar Jobs (0)