17 Years and Growing Strong - Come Join the Team!!**Monday - Friday Schedule (12:30PM - 9:30PM) / NO SALES** / **PAID TRAINING- Diverse, Inclusive and Positive work environment
- Growth and Development Opportunities
- Casual Dress Code - Yes, that includesJeans!
- Fun Committee (quarterly workplace events)
- Cloud Room - your place to relax and unwind during breaks
- Comprehensive Benefits Package
- Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
Job Type: Full-time Customer Care Coordinator - **BILINGUAL PREFERRED** (*NO SALES!*)Pay starts at $15+/hour- Schedule: Monday through Friday - 12:30pm to approximately 9:30pm (or later - dependent on business needs)
- Training Schedule (Paid): first 3 weeks (paid training) will be from 9am-approximately 5pm (dependent on business needs)
- Please note: this position is on-site in our Tampa Office (33634).
Summary: ProCare is the largest privately held Worker's Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. (**NO SALES**)
The Customer Care Coordinator is a ProCare entry level position, needing at least 1-3 years of customer service experience to be successful. This position will report to the supervisor and team lead of the assigned department:
(Starting pay rate: $15.00+ per hour):Responsibilities:- Managing inbound and outbound calls (approx. 70% of job duties - depending on business needs)
- Collaborating with clients, patients, drivers and translators
- Being a Team Player
- Ability/Willingness to cross train in other departments
- Meeting production expectations
- Arrive on time on a daily basis
Qualifications/Skills- **Bilingual (Spanish) Preferred**
- Ability to work independently
- Critical Thinking and Organizational Skills
- Alpha/Numeric Data Entry
- Customer service experience
- Experience with ACD telephone lines
- Proficient in Microsoft Office applications
Additional Benefits:- Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)
- 6 Paid Holidays (no waiting period)
- Employee Assistance/Discount Program
- Company subsidized Medical Plan
- Welfare Benefits
- 401(k)