Call Center Customer Service AgentDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description As a Call Center Customer Service Agent, you will be responsible for responding to customer inquiries via phone, troubleshooting issues, and providing accurate information about the company's products and services. The role requires excellent communication skills, patience, and the ability to work in a fast-paced environment. Company: Fresh Form Draft Location: Kansas City Salary: $850 to $1250 per week Schedule: Full Time, Monday to Friday Key Responsibilities
- Inbound and Outbound Calls: Handle a high volume of calls, assisting customers with questions, concerns, or requests related to FreshFormDraft's products and services.
- Issue Resolution: Identify and resolve customer complaints and inquiries in a professional and timely manner.
- Product Information: Provide customers with accurate and detailed information regarding the company's offerings.
- Customer Service: Ensure customer satisfaction by providing excellent service and addressing customer concerns effectively.
- Data Entry: Accurately document customer interactions and maintain up-to-date records in the customer management system.
- Follow-up: Make follow-up calls to ensure that customer issues have been resolved and provide additional assistance if needed.
- Escalations: Forward more complex issues to supervisors or specialized teams when necessary.
- Cross-team Collaboration: Work with other departments to ensure a smooth resolution of customer problems.
Skills, Knowledge and Expertise
- High school diploma or equivalent.
- Previous experience in a call center or customer service environment is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work efficiently under pressure.
- Familiarity with computer systems, including CRM software and Microsoft Office.
- Ability to work in a team-oriented environment.
- Flexibility to work shifts, including weekends and holidays, if needed.
Benefits
- Competitive weekly salary based on experience.
- Comprehensive health benefits package, including medical, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid time off (vacation, sick leave, and holidays).
- Professional development opportunities and training programs.