Job Title: Call Center Customer Service Assistant
Location: Scottsdale, AZ
Job Type: Full-Time
Company: Angela Scribe
Job Summary:
We are seeking a motivated and customer-orientedCall Center Customer Service Assistant to join our team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction.
Key Responsibilities:
- Respond to incoming customer calls promptly and professionally.
- Assist customers with product inquiries, order status, billing questions, and service issues.
- Resolve customer complaints efficiently and effectively, escalating issues as necessary.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Collaborate with team members and other departments to ensure customer needs are met.
- Provide feedback to management regarding customer concerns and potential improvements.
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
- Adhere to company policies and procedures, including compliance with data protection regulations.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and a positive attitude.
- Proficient in using computer systems and customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Job Posted by ApplicantPro