Position Title: Call Center Customer Service AssistantDepartment: Customer ServiceReports To: Call Center SupervisorEmployment Type: Full-TimeLocation: Jersey City, NJJob Overview:As a Call Center Customer Service Assistant, you will serve as the first point of contact for customers, providing exceptional support and ensuring their inquiries and concerns are resolved promptly. You will play a critical role in maintaining customer satisfaction by handling calls efficiently, demonstrating professionalism, and delivering solutions that align with the company's values.Key Responsibilities:
Customer Interaction:- Answer inbound customer calls in a professional and courteous manner.
- Respond to customer inquiries, complaints, and requests for assistance.
- Provide accurate information about products, services, and company policies.
Problem-Solving:- Identify and resolve customer issues effectively, escalating complex cases to the appropriate team or supervisor when necessary.
- Document and track customer interactions using the company's CRM system.
Communication:- Clearly explain solutions, policies, or product details to customers.
- Maintain a calm and empathetic tone, even in challenging situations.
Team Collaboration:- Work closely with other team members to improve customer experiences.
- Share feedback and insights to contribute to the continuous improvement of processes.
Required Skills & Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with computer systems, CRM software, and basic troubleshooting.
- Multitasking and time-management skills.
- Patience, empathy, and a customer-first mindset.
- Ability to work in a fast-paced environment.