Call Center / Customer Service IV
: Job Details :

Call Center / Customer Service IVRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Summary: The Customer Service Representative will interact with customers to provide information about products and services, handle inquiries, and resolve complaints. This role may involve both inbound and outbound communication. Work Hours: - 7 AM to 4 PM, plus options for 6:30 AM to 3:30 PM or 9 AM to 6 PM. Key Responsibilities: - Determine customer issues and offer possible solutions or follow up as needed. - Approve resolutions for service or billing complaints, including merchandise exchanges, refunds, and bill adjustments. - Act as an escalation point for unresolved customer grievances and refer them to appropriate departments. - Review, monitor, and audit customer interaction records, documenting inquiries, complaints, and actions taken. - Gather and assess relevant information to validate complaints and identify possible causes. - Solicit sales of new or additional services or products. Top 3 Skills Required: 1. Technical Skills 2. Data Entry 3. Professional Skills Education and Experience: High School Diploma or GED 2-3 years of customer service-related experience Skills: - Excellent verbal and written communication skills - Attention to detail - Strong customer service and interpersonal skills - Ability to work independently and manage time effectively - Proficiency in accurate documentation and record-keeping - Previous experience with Microsoft Office applications (Word, PowerPoint) - **Preferred:** Bilingual skills in French Please apply to the job posting if you have the necessary skills and experience and one of our team members will get in touch with you.