CALL CENTER CUSTOMER SERVICE REP
: Job Details :


CALL CENTER CUSTOMER SERVICE REP

Insight Global

Location: Mather,CA, USA

Date: 2024-10-01T06:35:24Z

Job Description:

A client of Insight Global is looking for Customer Service Representative to serve as the primary interface with our customers. This position will be responsible for acquiring inbound calls and emails, accessing the nature of the calls, and creating work orders in the IFS system. Receive high volume inbound calls/emails, identify the nature of the calls and emails and document all information according to standard operating procedures. Create work orders for service requests and relay information to appropriate dispatchers. Obtain and accurately enter new customer information into the IFS system. Distribute new customer form to accounts receivable manager for approval. Maintain customer database master files. Manage and distribute customer complaints accordingly. Any other duties and responsibilities as assigned by the Manager. 6-month contract to hireCompensation: $41,000.00 - $49,000.00We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

HVAC or similar industry experience Experience with creating work orders for service requests or any experience with work orders3-5 years data entry and call center experience or Administration experience coming from a high call volume environmentAbility to handle a fast-paced environmentDetailed orientated, ability to multitask and possesses great organizational skillsMust be able to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve informationComfortable with Microsoft Windows environment including Excel and WordExcellent writing and verbal communication skills
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