Location: all cities,NC, USA
Quality Support Operator 1/Outbound Call Representative
Rate: $18.00 per/hr. W2
Location: NC - Cary - 221 Gregson Drive 27511
8 hour shifts, can start as early as 8am and end as late as 7pm
9 months contract possibility for extension
Description:
As an Outbound Call Representative, you will be responsible for:
Support product recalls by:
o Contacting customer through multiple means of communication, including a minimum of 10 calls per hour, using an online phone system
o Ensuring 100% customer response
o Monitoring and maintaining effective documentation of recall receipts
Collecting and documenting customer emails for future contact
Following good documentation practices to record all interactions with customers
Being a team player within a support team and sharing your knowledge and experience with your other team members
This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
Genesys phone system
Have prior customer service experience
Required skills to have for the success of this role
A positive, professionally, and high energy approach to customer interactions
The ability to track customer responses and organize to meet pre-determined targets
Working knowledge of Microsoft Excel, Office, and Word
The ability to follow processes and written phone scripts
No travel is required