CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

TITLE: Customer Center Specialist

LOCATION: Renton, WA

SHIFT: Day, Swing, and evening shifts available

PAY: $26 - $34/hr.

TYPE: Contract/Contract to Hire

BENEFITS: Medical insurance, 401K, sick leave as applicable by state law, and EAP.

ROLE & RESPONSIBILITIES

We are seeking a Customer Center Specialist for an leading fleet vehicle manufacturing company. This role will deliver exceptional service to customers by identifying and deploying resources. This would be a great opportunity for someone with excellent customer service experience looking to join a reputable company with great growth opportunities!

• Answer incoming calls in a timely manner determining and deploying the appropriate service resource.
• Monitor job progress and provide timely updates to customers.
• Documents thorough details of each accident and its activities.
• Collaborate with various team members simultaneously to ensure that appropriate actions are being pursued.
• Provide feedback to dealers, customers, and appropriate internal teams.
• Support service scheduling and contract maintenance for vehicles.

ESSENTIAL QUALIFCATIONS

• Bachelor's degree or actively pursuing, preferred
• At least one year of demonstrated customer service experience
• Excellent communication skills and demonstrated emotional intelligence
• Proven ability to deal rationally with customers in high pressure situations
• Reasonable mechanical aptitude (specific vehicle knowledge desirable)
• Good organizational skills with ability to effectively prioritize
• Self-starter who is effective working under limited supervision
• Ability to work a flexible shift including nights, weekends, and/or holidays

BONUS QUALIFICATIONS

• Bilingual (Spanish, French or Punjabi) a plus but not required
• Experience with Salesforce or other CRM experience desired

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim Your Ascent.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.