Call Center Disputes Agent
: Job Details :

We're seeking a Customer Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, guarantors, affiliates and external agencies. The disputes may include but are not limited to de-escalating patient billing disputes, resolving insurance processing issues, patient care concerns, investigating services performed, coding reviews and collecting self-pay accounts receivable.

Location: Remote,with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.

Hours: Monday-Friday, 8:00am-4:30pm

Why UnityPoint Health?

• Commitment to our Team For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in.
• Diversity, Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.

Visit to hear more from our team members about why UnityPoint Health is a great place to work.

What You'll Do:

The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate Central Billing Office (CBO) resources to resolve account questions. Agents are to be professional and courteous at all times, creating a positive image for UnityPoint Health and following our FOCUS values, work as a team player supporting our vendors and UnityPoint staff to complete all tasks in the most efficient manner.

What You'll Need:

Education:

Required:

• High School Diploma or Equivalent

Education:

Required:

• A minimum of 2 years' experience in a customer service call center environment.
• A minimum of 2 years' medical billing experience.

Preferred:

• Data entry skill level- minimum of 40-50 words per minute.
• Bi-lingual
• Prior experience in a third-party collection or medical collections and knowledge of industry terminology, principles and procedures is highly preferred.

Knowledge/Skills/Abilities:

• Ability to use de-escalation practices for escalated disputes.
• Ability to understand and apply guidelines, policies and procedures.
• Must possess the ability to read, write and communicate in English.
• Ability to communicate effectively both verbally and in writing.

• Interpersonal skills

• Basic computer skills

• Motivation Teamwork Customer/Patient focused Professionalism

• Strong organizational skills

• Requires knowledge of state and federal healthcare laws and regulations.

• Strong attention to detail and accuracy.

• Ability to learn and master multiple computer and phone systems quickly.

• Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates