Location: Chicago,IL, USA
LOCATION: JOHN H. STROGER HOSPITAL- CHICAGO IL
DEPARTMENT: MEDICAL APPLICATION ASSISTANCE
SHIFT: DAYS 9:00 AM- 5:00 PM
JOB SUMMARY: UNION
The Call Center Document Processor is responsible for handling call center-based document processing to support enrollment of eligible enrollees into financial assistance programs. Reviews documents received for accuracy in completion and logs into the
database to support tracking statistical data. Utilizes best practices and performs all duties in accordance with Cook County Health (CCH) and departmental standards, policies and procedures.
Typical Duties
* Understands and identifies paperwork utilized in completing Medicaid application documents and redetermination forms
* Logs mail with bad addresses into the tracking database to support returned replacement determination forms
* Reviews application documents received by mail or facsimile and compares documents to the original checklist to ensure accuracy in completion; scans and attaches completed documents to the Medicaid application and submits; updates tracking database
* Receives replacement determination forms, logs into the tracking database, and submits to the State
* Removes application checklist from printer and compiles requested documents
* Verifies information entered into the tracking database is complete
* Organizes application documents and postage paid return envelope to prepare for mailing
* Logs patient information on a daily spreadsheet and verifies the number on the spreadsheet matches the number of envelopes placed in the mail
* Creates address labels, stuffs envelopes, and mails redetermination forms, invitations, and other correspondence to support Call Center operations, as needed
* Emails spreadsheet weekly to Illinois Department of Health Services (IDHS) in response to callers identifying non-receipt, lost, or destroyed redetermination forms
* Mails replacement forms as received from IDHS
* Works to meet quota production requirements and service-level agreement (SLA) turnaround times
* Accounts for adherence to and assurance of quality specifications
* Ensures accuracy when entering critical information for tracking statistical data
* Follows policy and procedures guidelines limiting access to Protected Health Information (PHI)
* Adheres to Health Insurance Portability and Accountability Act (HIPAA) regulations and compliance standards
* Performs other duties as assigned.
MINIMUM QUALIFICATIONS
* High school diploma or GED equivalent is required.
* A minimum of One (1) year of full-time work experience in a high-volume production environment including data entry is required.
* A minimum of One (1) year of full-time work experience with document imaging and scanning, processing, batching, sorting and electronically filing materials according to service-level agreements (SLA) is required.
* Proficiency using Microsoft Office (Word and Excel) is required.
PREFERRED QUALIFICATIONS
* Associate's degree or equivalent from college or technical school is preferred.
* One (1) year experience working in a call center mail room is preferred.
KNOWLEDGE, SKILLS AND ABILITIES
* Knowledge of document imaging systems
* Knowledge of Microsoft Office (Word and Excel)
* Excellent verbal and written communication skills necessary to communicate with all levels of staff composed of diverse cultures and age groups
* Demonstrate attention to detail, accuracy and precision
* Demonstrate analytical, organizational and problem-solving skills
* Demonstrates strong computer and typing skills
* Demonstrate email etiquette skills with strong response times
* Ability to multi-task and meet deadlines in a fast paced and stressful environment
* Ability to maintain a professional demeanor and composure when challenged
* Ability to function autonomously and as a team member in a multidisciplinary team
* Ability to see and hear clearly (including with correction)
* Ability to maintain PHI confidentiality and adhere to HIPAA requirement
VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran must:
* Meet the minimum qualifications for the position.
* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
* Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION
* Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
* Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
* CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
BENEFITS PACKAGE
* Medical, Dental, and Vision Coverage
* Basic Term Life Insurance
* Pension Plan
* Deferred Compensation Program
* Paid Holidays, Vacation, and Sick Time
* You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link:
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Degrees and transcripts from non-U.S. accredited institutions must be translated and certified to the US equivalent academic credentials by a recognized US education interpreter service.
COOK COUNTY GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER