Call Center Manager - Hybrid
: Job Details :

About Baca Consulting Group Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A's and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management, As a Call Center Manager at our company, you will play a vital role in leading and managing our call center team to drive exceptional customer service and achieve business goals. This is a hybrid role that will require you to work both on-site and remotely, providing the perfect blend of flexibility and stability. Your primary responsibility will be to oversee the day-to-day operations of our call center, ensuring that all performance and productivity targets are met or exceeded. You will be responsible for setting performance goals, monitoring performance metrics, and implementing strategies to continuously improve our call center operations. In addition to managing the overall performance of the call center, you will also be responsible for recruiting, training, and developing the call center staff. You will provide ongoing coaching and feedback to ensure that our team members are equipped with the necessary skills and knowledge to deliver exceptional customer service. As the Call Center Manager, you will also be the point of contact for escalated customer inquiries and complaints. You will work closely with our customer service team to resolve issues and provide solutions to ensure customer satisfaction. Being a hybrid role, you will need to be comfortable working in both an on-site and remote environment. You must be able to effectively communicate with team members, both in person and virtually, and maintain a positive and professional demeanor at all times. To excel in this role, you must have a strong understanding of call center operations and excellent leadership skills. You must be highly organized, detail-oriented, and capable of managing multiple tasks simultaneously. Additionally, you must have excellent communication skills and the ability to build and maintain positive relationships with both customers and team members. values its employees and offers a competitive salary, benefits package, and opportunities for growth and development. If you are a driven and experienced Call Center Manager who is passionate about delivering exceptional customer service, we would love to hear from you. Join our team and make a positive impact on our customers and our business The pay range for this role is: 28 - 31 USD per hour(Olathe, KS 66051) PI51f6370c1e96-25448-#######5