Location: San Jose,CA, USA
Call Center Manager Wanted – Exciting Leadership Opportunity!Join a Growing Team at Our State-of-the-Art Call Center in San Jose, CA!TrioHeatingandAir.comReady for a leadership role that appreciates your skills and lets you shape your own success? Look no further! As the Call Center Manager at Trio Heating and Air, you'll lead our talented team to new heights in service excellence.
Perks & Benefits:
Who We Are:Join the Leading HVAC Team in the Bay AreaAre you a top-tier Call Center Manager seeking a team that values your skills and offers endless opportunities? Look no further. Our campaign of Planting 1 Tree per Job has helped us plan over 10,000 trees in the last two years. TRIO Stands for the Employee, the Customer and the Environment.We're a rapidly growing team of industry experts, known and loved by our customers. Our commitment to excellence has made us a household name in the Bay Area.We've earned top honors, including four out of five yearly awards from Bryant, the nation's leading heating and air-conditioning brand. Plus, we were chosen by Service Titan in 2023 as the fastest-growing HVAC company in the nation. Ready to be part of an award-winning team? Apply now!
The Role:As the Call Center Manager, you'll be at the helm of our all-new State-of-the-Art Call Center. Your mission? Lead the team to provide outstanding service by answering questions, handling complaints, and troubleshooting issues with our products and services. This includes managing a high volume of inbound and outbound calls, ensuring positive customer experiences, and driving efficiency.
Key Responsibilities:
What We're Looking For:3+ years of Call Center experience, HVAC & Plumbing Industry experience is a plusProven leadership skillsAbility to talk and type accurately (typing speed of at least 45 wpm)Dedication to superior client serviceStrong judgment skills for sound business decisionsProficiency in Microsoft Suite Products; experience with SERVICE TITAN a plusSatisfactory passing of mandatory pre-employment drug screen & background check
What We Offer:Competitive SalaryUnlimited earning potentialPaid Holiday & Vacation Time OffHealth, dental, vision, and life insurance for you and your familyA supportive work family with company outings and lifelong friendships
Ready for the Challenge?If you're ready to lead and be part of something bigger, call us at 415-###-####.
Job Type: Full-timeSalary: $60,000-$70,000Benefits: Comprehensive package including health, dental, vision, and moreSchedule: 8 hour shifts, weekend rotationSupplemental pay types: Bonus pay, Commission pay, Spiffs
Work Location: In person
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