Call Center Operator - Call Center - Full Time
: Job Details :

The call center operator will answer incoming calls to PBX and physicians answering service and processes them accordingly. Monitor alarms and handle emergency codes for hospital. Prioritize calls for physicians and patients. This role is on-site at Woman's Hospital. Remote work is not available. Requirements: High school diploma or equivalent. Two years telecom, answering service, or call center experience. Two years customer service-related experience and basic PC knowledge. Responsibilities: Answers all calls in a friendly manner using the proper greeting as trained per type of incoming call. Determine the caller's need and offer the best solution to help the caller. Calls will be transferred, information given or a message will be taken electronically in accordance with the specific training given. Upon notification of an emergency situation, the operator will contact the code teams and follow code procedures. Contact physicians to relay messages electronically in accordance with p...Call Center, Operator, Physician, Healthcare, Technology