Location: Hartford,CT, USA
**Employment Type:**
Part time
**Shift:**
Evening Shift
**Description:**
Come join the Food & Nutrition team at Saint Francis Hospital, part of Trinity Health Of New England! We are a member of the nationwide Trinity Health family, bringing compassionate care to ourcommunities.
**Position Purpose:**
The Call Center Operator assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection.
**What you will do:**
+ Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs.
+ Process Room Service customer orders, including patient/family-initiated orders and those patients needing assistance.
+ Provides assistance with tray assembly as needed.
+ Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner.
+ Actively supports and participates in performance improvement activities, including but not limited to tray assessments, meal rounds, hospital/department committees.
**Working Conditions:**
+ This position will be working in the diet office the majority of their shift with periods of time in the kitchen on the patient tray line. Position may also be required to visit patient rooms as necessary to take patient's meal orders. Uses a computer, tablet, phone, and copier.
+ Must be able to stand for long periods of time (up to 2 hours). Must be able to sit for long periods of time (up to 6 hours).
**Minimum Qualifications** **:**
+ High School Diploma or Equivalent
+ Job Knowledge/Experience: Related experience or education demonstrating knowledge of normal and modified diets and the Carbohydrate Counting and Protein Exchange Systems preferred.
+ Previous networked computer experience preferred.
+ Candidate must be able to accurately enter meal orders into computer software, must be able to focus in a busy and fast-paced environment. Must also be flexible in order to cooperate and appropriately respond to changes in workload.
**Position Highlights and Benefits**
+ Per Diem - Evening Shift
+ Our Mission and Core Values
+ Career growth and advancement potential
+ Award-winning Patient Access Department
**Ministry/Facility Information**
Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran