Location: Geneva,NY, USA
UR Medicine Finger Lakes Health is seeking a Call Center Operator. This position is located 100% on site in Geneva NY and is full time on either the day or the evenin shift. Candidates must be comfortable with a day/evening rotation.
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* POSITION SUMMARY:
* Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards.
* QUALIFICATIONS:
* EDUCATION:
* Minimum:
* High School Education
* Preferred:
* Business or Office assistant degree
* LICENSE:
* PROFESSIONAL CERTIFICATIONS:
* WORK EXPERIENCE:
* Preferred:
* Experience as a switchboard operator
* SKILLS:
* Minimum:
* Requires a sensitive and reassuring approach to patients.
* Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
* Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
* Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
* Excellent interpersonal skills
* Preferred:
* Experience dealing with patients and/or emergency situations
Salary Range: $17.65/hr-$19.50/hr