Call Center Operator
: Job Details :

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also viewopen positions and apply within Workday by searching for Find Jobs for Students . All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.Closing Date: 12/12/2024Type of Position: Clinical Staff - Medical Ancillary SupportJob Type: RegularWork Shift:Sponsorship Available: NoInstitution Name: University of Arkansas for Medical SciencesThe University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.UAMS offers amazing benefits and perks (available for benefits eligible positions only):Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacyBelow you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All application information is subject to public disclosure under the Arkansas Freedom of Information Act.At UAMS we value Diversity, Equity and Inclusion.For general application assistance or if you have questions about a job posting, please contact Human Resources at : OPS | Campus Ops EO Hospital OperatorsDepartment's Website:Summary of Job Duties:Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and Holidays.This position is considered Campus Critical staffing.The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.Qualifications:Minimum Qualifications:High school diploma or GED equivalent plus two (2) years of customer service and administrative experience.Excellent customer service skills.Excellent verbal communication skills.Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers.Ability to follow oral instructions, read and write.Preferred Qualifications:Call center experience.Knowledge in basic medical terminology.Additional Information:Salary Information: $31,200 Annual ($15.00 Hourly)Required Documents to Apply: ResumeOptional Documents:Special Instructions to Applicants:Recruitment Contact Information:Please contact for any recruiting related questions.All application materials must be uploaded to the University of Arkansas System Career Site do not send to listed recruitment contact.Pre-employment Screening Requirements: Annual TB Screening, Criminal Background CheckThis position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.Constant Physical Activity: Feeling, Hearing, Sitting, TalkingFrequent Physical Activity: N/AOccasional Physical Activity: Crawling, Crouching, Kneeling, Reaching, Standing, Stooping, WalkingBenefits Eligible: Yes#J-18808-Ljbffr