Call Center- Patient Care Representative
: Job Details :


Call Center- Patient Care Representative

Suncoast Community Health Centers

Location: Brandon,FL, USA

Date: 2024-12-17T23:34:35Z

Job Description:
POSITION TITLE: CALL CENTER REPRESENTATIVE-PCRFLSA: NON-EXEMPT

REQUIRED EDUCATION, SKILLS, AND ABILITIES:

  • High School Diploma / GED.
  • Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.
  • At least 1-year customer service experience preferred
  • Self-motivated and positive attitude
  • Good communication skills both verbal and written
  • Computer literate
  • Bilingual (English/Spanish) preferred

PRINCIPAL DUTIES:

  • Monitor and respond to all incoming phone calls for the medical department. Document messages, prioritize urgency and route to licensed nurse/provider or other appropriate person for further action.
  • Document all telephone calls and directions given to patient.
  • Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.
  • Review request of pharmacy orders for medication and refills, per Call Center Policy #T-150
  • Assist patients requesting appointments with their Primary Care Provider.
  • Assist patients with referral requests.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

  • None
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