Call Center Quality Analyst- remote
: Job Details :

How Youll Help Transform Healthcare: Position has the ability to be primarily remote (w/occasional meetings in the office). Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. Analyst supports the call center to ensure that agents are providing the highest quality service to patients, providers, and our community. This position monitors and scores agent interactions across multiple channels including voice, email, chat, secure messaging, and My. Chart. The Call Center Quality Analyst provides actionable feedback and supportive coaching. They work with the team leads and other members of the quality team to follow-up on positive and negative feedback and identify opportunities for improvement based on root cause analysis. They create and provide reports outlining the number of interactions scored, total scores per foca...Quality Analyst, Call Center, Analyst, Quality, Remote, Monitoring, Technology