Call Center Representative **Earn Up to $19.00/hour**
: Job Details :

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our Service Call Center team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.Every employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 19 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our teamThis is NOT a remote based position.Core Values Honesty and IntegrityRespectfulFanatical attention to detailTeam PlayerFun & Enthusiastic Benefits Medical, Dental, Vision InsuranceLife Insurance and AD&D401kCritical Illness InsuranceAccident InsuranceShort and Long Term Disability Responsibilities: Answer customer calls and establish follows-up with service appointmentsUtilize multiple systems to pull up the customer's information while still speaking with them on the phoneBe comfortable in a tech savvy role that demands multi-tasking on each callRespond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templatesProvide customers with initial service information & direct them to the service departmentFollow up with leads that are not ready to make an appointment or no-showParticipate in team & process development sessions - keeping positive relationships with teammates, service team and dealership managementUtilize CRM tracking system daily Requirements: Experience in an office-based work environment is beneficialExperience in a call-heavy role is highly considered!Must have strong computer skillsMust be able to multi-task and be comfortable in a more tech savvy roleGreat verbal and written communication skillsTeam player attitudePrompt and courteousEnthusiastic personalityWilling to submit to a pre-employment background check & drug screen #J-18808-Ljbffr