Call Center Representative - EXP
: Job Details :

Description We are offering an opportunity to join our team in the role of a Call Center Representative in Lewisburg, Tennessee. This role primarily involves managing incoming calls, generating sales leads, and ensuring customer satisfaction. This role is predominantly based in a dynamic call centerenvironment and offers a long-term contract employment opportunity.Responsibilities:- Manage a high volume of incoming calls with efficiency and professionalism.- Generate sales leads and meet call handling quotas.- Identify customer needs to ensure satisfaction and build sustainable relationships with customer accounts.- Provide accurate, valid, and complete information by employing effective communication methods and tools.- Handle customer complaints and provide appropriate solutions and alternatives within stipulated time limits.- Maintain records of customer interactions, process customer accounts, and file necessary documents.- Adhere to communication procedures, guidelines, and policies.- Go the extra mile to engage customers and build trust through open and interactive communication.- Utilize proficiency in Microsoft Office Suites, particularly Microsoft Excel and Word, to manage customer accounts and maintain records.- Employ strong time management and communication skills to effectively manage customer interactions and resolve complaints. Requirements - Demonstrated experience as a Call Center Representative or similar role.- Proficiency in relevant computer programs, including Microsoft Office Suites, Microsoft Excel, and Microsoft Word.- Understanding and experience of standard operation procedures within a call center.- Proficient in using database systems for the input and retrieval of information.- Excellent communication skills, both verbal and written.- Experience in answering inbound calls and handling inbound and outbound calls effectively.- Ability to manage time efficiently and prioritize tasks.- Proven customer service skills, including the ability to manage customer accounts and handle referrals.- Knowledge of office functions and procedures.- Experience in sales and ability to upsell products and services.- Ability to work in a fast-paced environment, handling multiple tasks.- Understanding of claim administration processes and procedures.- Familiarity with invoicing processes.- Ability to provide training to other staff members as required.- Adaptability and openness to new methods and procedures.- Detail-oriented, ensuring accuracy in all tasks.- Ability to adhere to company policies and standards.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, you're agreeing to Robert Half's Terms of Use ( .